People in residential care or hospital

Adults living in your household are not counted for council tax if they have gone into a:

• residential home
• nursing home
• hospital
• hospice

They are not counted for council tax if this is a permanent arrangement.

You may get a discount if we do not count a person for council tax and there are less than two adults in the property that are counted for council tax. You need to have a MyGuildford account to apply for this discount online. If you do not have a MyGuildford account you can set one up.

Register or sign into your MyGuildford account (opens new window)

If you have not yet registered to access your council tax account online, there are more steps. You can then link your online council tax account to your MyGuildford.

To complete this step you will need the following information:

• your council tax reference number - found on your latest bill
• your name exactly as it appears on your council tax bill
• your property postcode
• if you have applied for Local Council Tax Support or have been named on a council tax support application, you will also need to provide your national insurance number. This provides an additional level of security

Once you have linked your council tax account, you can go into the 'account summary' screen. You will see a list of 'quick links' on the right-hand side. You need to select the 'apply for or cancel a disregard' link.

You need to supply the following information:

• the date the person went into care or hospital
• the name of the person who went into care or hospital
• the address of the hospital or hospice