Tell us about an issue with your council tax bill

We will look at the decision again to see if we can change it. We'll write to tell you the outcome.​

If you disagree with our decision​

You can appeal to the Valuation Tribunal Service if:

• you still disagree with our decision after a review, or
• you do not hear from us within two months

You'll need to fill in a Valuation Tribunal Service appeal form (opens new window).

You must keep on paying your council tax as shown on your bill while your appeal is being considered.​

If you win your appeal and have overpaid any council tax, we'll refund you.​

Appeals to the Valuation Office Agency (opens new window) or Valuation Tribunal Service (opens new window) are free. They cannot award costs against you if you lose.​

You must pay your own costs attending the hearing. You'll have to pay if you ask an agent to represent you.