Tell us about an issue with your council tax bill

If you disagree with any decision we make on your council tax, you can appeal against it.​

You can appeal if you think:​

• you should not be responsible for council tax on a property​
• your property should be exempt from council tax​
• the amount you have to pay is wrong (for example, you have applied for a reduction but we have not awarded one)​
• your property is in the wrong council tax band; or​
• the date we have given on a completion notice is wrong​

Appeal your council tax band

The gov.uk website provides guidance about appealing a council tax bill or fine (opens new window). Follow this guidance to appeal against your council tax band.

Appeal a completion notice

If you do not think your property was finished, or could have been finished, by the date we have given, contact us. If we cannot agree a new completion date, you can appeal to the Valuation Tribunal Service (opens new window). You must do this within four weeks of us sending you the completion notice.

You need to give us the following information​

• the surname of the bill payer​
• the postcode for the property​
• the council tax reference number, found on the bill​
• your contact details, for example a daytime phone number or an email address
• the reason why you want to appeal against your bill​

You can upload up to five photos of any documents that support your appeal.

Appeal your council tax bill (opens new window)

We will look at the decision again to see if we can change it. We'll write to tell you the outcome.​

If you disagree with our decision​

You can appeal to the Valuation Tribunal Service if:

• you still disagree with our decision after a review, or
• you do not hear from us within two months

You'll need to fill in a Valuation Tribunal Service appeal form (opens new window).

You must keep on paying your council tax as shown on your bill while your appeal is being considered.​

If you win your appeal and have overpaid any council tax, we'll refund you.​

Appeals to the Valuation Office Agency (opens new window) or Valuation Tribunal Service (opens new window) are free. They cannot award costs against you if you lose.​

You must pay your own costs attending the hearing. You'll have to pay if you ask an agent to represent you.